Error Handling

The worker me-client-identified-contact-resolver is not coping with the load. The autoscaler configuration might need to be updated to allow for more replicas.

If urgent you can do this directly in k9s but if needed make sure to commit the change in git as well.

The worker me-client-contact-id-writer is not coping with the load. The autoscaler configuration might need to be updated to allow for more replicas.

If urgent you can do this directly in k9s but if needed make sure to commit the change in git as well.

The worker me-client-anonymous-contact-resolver is not coping with the load. The autoscaler configuration might need to be updated to allow for more replicas.

If urgent you can do this directly in k9s but if needed make sure to commit the change in git as well.

The me-client-contact-id-writer worker updates the contact-id in various places and something failed. Typically this would be the device in dynamo that could not be updated. Verify if the device exists by using the client-id and the app-code in the message to construct the UID and query for the device in DynamoDB.

For more information on what is failing search for errors in the me-client index in kibana.

If the expired messages failed due to a transient error they could simply moved back to the client-changes topic to be retried using the me-cli tool.

Messages could end up in the expired subscription if there is problem with the communication with either contact-data service.

For more information on what is failing search for errors in the me-client index in kibana.

If the expired messages failed due to a transient error they could simply moved back to the client-changes topic to be retried using the me-cli tool.

The me-client-anonymous-contact-resolver tries to resolve an existing anonymous contact based on the client-id and a special contact-field created along with the application. If no existing contact is found a new is created.

Messages could end up in the expired subscription if there is problem with the communication with either contact-data service or suite.

For more information on what is failing search for errors in the me-client index in kibana.

If the expired messages failed due to a transient error they could simply moved back to the client-changes topic to be retried using the me-cli tool.