Alert Handling

This section describes how to handle alerts in the Mobile Engage platform.

In general if there is some problem with the sending and we identified that campaign has problem and will not be sent, we need to notify the TCS so that they can inform the customer about the issue.

SAMPLE TEXTS for #tcs-vs-suiteop slack channel

  • ems-me-msg-generator personalization failed 

customer <customer-id>, launched push campaign(s):
<campaign-id> - targeting <total-size> contacts. <number-of-contacts-in-chunk> of them could not be taken into account.

  • ems-me-msg-generator device mapping failed 

customer <customer-name> <customer-id>, launched push campaign(s):
            <campaign-id> - targeting <total-size> contacts. <number-of-contacts-in-chunk> of them could not be taken into account.

  • ems-me-segmentation outage 

The following customers are affected by a mobile engage segmentation outage from <start-of-outage> to <end-of-outage> :
<customerName> <customerId>
...
AAC programs based on mobile engage segments, which ran during that time, and campaign based on mobile engage segments which run during that time may be affected.
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